How do I shop on this website?

Simply click the product you want to order and add to basket, then follow the link in our site, easy and fast! ...Or you can just call us to make a payment.

How is the quality of SexyHer dress?

1.  Best Price guaranteed.

      Eharbour uk Ltd owns few manufacturers overseas, therefore the prices you've seen on our website is the price directly from our maufactures without any chains. By cutting the middleman Sexyher.co.uk provides the quality dresses with best price.

    

 Manufacturer in China

 

2. Best Quality Guaranteed

    Sexyher dresses are best quality guaranteed, why?

    All sexyher dresses are unlike many of the machine made products, they are ALL HAND MADE. The beads, embroideries, diamonds, crystals are sewed by hands on each dress, it can sometimes take a week to finish a dress, each dress is not only a dress but indeed an handcraft art. see images below and you will understand how we make them.

 

 

 Beading works 1--handsew

 

 

More Beading works 2--Handsew

  

  

Beading works 3-Handsew

 

 

 

Bones+ Padded bra--Most of sexyher dresses has bones and padded bra, very professional

 Lining 1--all our dresses are fully lined

 

 

 

 

Lining 2--all our dresses are fully lined--this is attached lining (Both outside and inside of the dress look nice!)

 

 

Linning 3 -- Corset Back detail

 

Hem -- excellent workmanship ensures the hem is straight and tidy.

 

Zip 1 ---most of our dresses has invisible zip

 

Zip 2 -- another angel of looking at the zip, nice and tidy

How to make an exchange?

We are happy to offer exchange if the products are not suitable (except made to measure product and hygiene products), see Terms &Conditions.
You can change to any other size or any other product.
The products must be in the original condition, such as in original packaging, no sign of worn, no perfume, with tags etc.
We check all returned products closely as we do not wish to sell used products to our customers, so if there is any sign of worn, it will not be exchanged.
We do not offer exchange for products that are Made to measure and Hygiene.

Please do the followings to make an exchange:

1) Please email us on orders@sexyher.co.uk  or call us on 020 8655 1666 to apply for a Return Merchandise Authorization (RMA), and also tell us what product (including product code, colour and size) you want to exchange to.
You must applied for the RMA within 24 hours!
Please DO quote your order number when you email us.
The order number was sent to you when the order was completed, and shipped. Sometimes it might get caught by your junk mail box.

2) The products must be shipped within 7 days from the date they were received.
Without a RMA number or exceed the required returning time the product will not be accepted !

3) After you receive the RMA number, please make a note to describe the reason why you are returning the product.
RMA number must appear outside of the parcel and inside.
Returning add please see Contact Us.

4) When we receive the product with RMA number within 7 days, we will process the exchange. For none in stock item it might take up to 45 days. So if you need the product urgently we suggest exchangig for the in stock items.

Important Note !
After 7 days of receiving the product no exchange or refund will be offered.
Shipping cost for exchange (both ways) is at customers expenses.
We only provide exchange twice for one order. We would also suggest to retain a proof of postage when returning an item to us as we do not take responsibility for items not received.
For faulty products we offer free exchange and also refund for the postage. Please enclose the receipt from post office when ship back the products.
However we do check every product carefully before we send anything out to ensure the perfection of our products.
We strongly recommend you to send the parcel back to us with recorded delivery as we take no responsibility for the parcel untill we receive it.

The products are not suitable, how to get a refund?

You may return any products in the original condition within 7 days from the date they were received.
We will refund the total sales amount,less the original shipping charges.
The product must be in the original condition, no sign of worn, no perfum and tags on etc.
If there is any sign of worn,there will be no refund.
We do not offer any refund for products that are Made to order, Made to measure and Hygiene.
See Terms & Conditions.

Please do the followings to make a return:

1) Please email us on orders@sexyher.co.uk  or call us on 020 8655 1666 to apply for Return Merchandise Authorization(RMA).
You must applied for the RMA within 24 hours!
Please DO quote your order number when you email us. The order number was sent to you when the order was completed, and shipped. Sometimes it might get caught by your junk mail box.

2) The products must be shipped back within 7 days from the date it was received.
Without a RMA number or exceed the required returning time the product will not be accepted!

3) After receiving the RMA number, please make a note to describe the reason why you are returning the product.
RMA number must appear outside of the parcel and inside.
Returning address - please see Contact us.

4) When we receive the product with RMA number within 7 days, we will issue the refund (less an original shipping charges).
You should expect a refund in the same form of payment you originally used within 7 business days(from the date we receive the item).

We strongly recommend you to send the parcel back to us with recorded delivery as we take no responsibility for the parcel untill we receive it.

Does your size come smaller or bigger?

If the standard size dont fit me, what to do?

I want to buy some bridesmaid dresses, can you help?

We understand that the importance of making a perfect wedding day, so you are welcome to come to our showroom in croydon to look our dresses in personal so that you can decide the colors and style. Or if you are far away, you can call us on 02086551666 or email us on orders@sexyher.co.uk  to discuss your special needs, you can also buy some color swatches online to see the actual materials and color shade. For most of our bridesmaid dresses, we can do tailor made service, also any other colours rather than the one in our website.

For most of our bridesmaid dresses, if you cant see the colour you need, we can almost do any colour you need, all you need to do is just give us a call on 020 8655 1666 or email us on orders@sexyher.co.uk. you can buy a colour swatches from us even they are not on the website. You can simply order for any colour then once you place the order, email back and tell us what colour you need, then you will recieve the colour swatches in a short time. Pls note different batch of the goods the color can be slightly different, so please order all them together, thanks.

Why you are selling you products in such a great value?

I want to see the material and color before I order, can you send to me?

Color swatches are available in every product page on our site and you can order it online straight away.

What is the delivery time?

For In stock item, we offer Next Day Delivery services on within UK. All order made before 3pm Monday to Thursday will be delivered next day for UK buyers, NexT Day delivery service ensures you receive any time before 5:30pm next day (Except orders made on Friday and weekend). Please Note our delivery carrier is by City link and they dont leave card for flat.

For EU buyers, it usually takes about 7 working days to reach, it might be longer.
For Non-EU buyers, it usually takes about 7 working days to reach, it might be longer.
For Made to order item, it usually takes about 45 days to reach, if it is longer than 45 days our team will inform you via email.
Further shipping details see in product detail page shipping info.

I have some urgent case and need your product quickly - can you help?

How much is the shipping cost?

Do you ship internationally?

Do I need to be at home to sign for it? What if I am unable to be at home?

Our delivery service requires a signature on delivery as confirmation of receipt. You can arrange for the item to be delivered to perhaps a work address for convenience. Delivery Carrier will leave a while you were out card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you.

For next day delivery service our delivery carrier only make two attempts, if customer is not at home to sign for it for second time, then third time delivery will be £3 pounds, customer either collect yourself or ring us on 02086551666 quote your order number to make the payment to third time delivery.  if you need to track your parcel, please go to citylink website to track it. You can put your Order number in customer reference field to track it. if you need to contact them please ring city link on 02085423132 quote your customer reference (your order number).

We have the right to make partial deliveries, when the partial shipments are made, additional shipping costs will apply only when prior agreement has been reached.

What payment methods you accept?

Why my credit/debit card didn't go through?

The main reason why the payment can't go through is the wrong billing address.
Billing address MUST exactly match your credit/debit card billing address because we are using AVS (Address Verification System).
This is done for both your and our protection against fraud.

When I make a online payment, why the system ask me for a security password?

We are currently using HSBC esecure payment system, when you place the order online, for some cards, like Visa or master card, the payment system will ask you to put (if you already had one) or create a secure password (if you dont have one). This allows you to enter a secret password that only you know. Without this password, a charge card transaction can't be completed. Since only you know the password, your card is protected from fraudulent use. This service is designed to prevent unauthorized use of your credit cards and to help prevent theft of your identity. Your security password is sent directly to your bank and no one except you know about it.

I have never bought through the internet before, is it safe?

I don't see my size - do you have it?

How to check whether a product in stock or not?

Whate is MTO (Made To Order) and MTM (Made To Measure)?

Do prices include VAT / Sales Tax?

Do you have a shop?

We are an online company however we do have a show room in London. You are welcome to book an appointment to see our wide ranges of dresses. Simply book here http://www.sexyher.co.uk/booking_form1.php, We stock over 10,000 dresses in our warehouse. You can shop in our showroom and bring your dresses back home same day! Lots of our customers take airplane from far like Ireland, scotland to visit us, it is worth to come and have a look!

Will my order be discreetly packaged?

All products are dispatched by us and are packaged discreetly to ensure safe, unhampered arrival to your door.

How do you pack the dresses?

Sexyher aims to provid best quality products with reasonable price, we dont provided luxious box or hanger packing. We pack the dresses in clear bag and send by express service in their ployester bags. Dresses might need to be steam ironed once you receive them.

What to do if the dress is creased during the delivery?

As we dont sell our products in a big price, so we only send our products out in a small packing, this might cause some creases during delivery. There are few ways to remove the creases.

1. you can try to hang your dresses in a batherroom for few days, let the steam work on it.

2. if you have a steam iron, then you simply hange the dress and iron it with the steam.

3. if you dont have a steam iron, put the dress flat on your iron board, put a thin cloth on it then iron on the cloth.

Why do you need my phone number and email add? Do you send product mails to me regularly?

Do you send catalogue?

We don't do catalogues for now. If you need any additional information simply give us a call or email us!

More Questions?

Please contact us via email:
webmaster@sexyher.co.uk or orders@sexyher.co.uk
All e-mails will be answered within 24 hours (except weekends).